Travel Cancellation Policy
Peace of Mind Cancellations
Book confidently with Free Cancellations within 72 hours of booking. Please contact us at firstname.lastname@example.org or 1-888-640-1528 within 72 hours of booking to ensure a full refund.
After 72 hours, cancellation fees will apply. Cancellation fees range from 20% to 100% of the trip price depending on the trip.
Can I modify my travel plans?
Some of our adventure operators will allow you to postpone your trip without penalty or fees; others offer vouchers so you can book now (and lock in the price) but travel on your preferred date when you're ready. Flexible booking options vary by destination and operator. Please contact our Adventure Team to discuss your options.
Why are there cancellation fees?
Our Operators work hard to build incredible experiences across the globe. Operators immediately begin incurring expenses for things like food, accommodations, permits, and more for your trip even if you do not go on the trip. Cancellation fees cover these costs.
What if the trip is canceled for inclement weather?
Unfortunately, we cannot control weather conditions during your trip. The Operator has full discretion to determine if weather conditions warrant the cancellation of a trip. If the Operator decides to cancel the trip due to weather, you may choose to reschedule your trip for another date with the Operator. If the trip cannot be rescheduled, please contact us so we may assist in finding a replacement trip. All cancellations for weather conditions will receive a credit toward a future trip. We do not refund trips that have been canceled due to weather. We encourage you to purchase travel insurance to protect your investment.
What if the Operator cancels the trip for reasons other than weather?
On rare occasions, Operators may need to cancel your trip. If this occurs, you will be provided with the ability to reschedule your trip or receive a store credit toward a future trip.
What if the Operator modifies my trip itinerary?
On rare occasions, the Operator might deem it necessary for the comfort, convenience, or safety of participants to modify the trip. This could be due to a variety of reasons including, but not limited to, bad weather, trail conditions, water levels, road conditions, transportation delays, government intervention, or acts of God. We do not provide any reimbursement for these changes. Please contact our Adventure Team if you ever have questions or concerns about any necessary trip modifications.
What if I need to cancel for medical reasons?
You must provide a signed note from a physician explaining that you are unable to take part in this trip for medical reasons. Cancellations or rescheduling of a trip will be accepted on a case-by-case basis. We encourage you to purchase travel insurance to protect your investment. The above cancellation fees may still apply.
Do you recommend that I purchase travel insurance?
We highly recommend purchasing travel insurance for all trips. In fact, many destinations require trip insurance and international medical coverage. Travel insurance allows you to seek reimbursement if you are forced to cancel your trip for unforeseeable reasons, or if you need to cover medical help, emergency transport, and/or theft or accidental damage while traveling. We encourage you to evaluate all of your options for insurance coverage and consider adding an additional protection called Cancel for Any Reason. For travel insurance, we recommend Visitor's Coverage.