Returns – eligible items
We want you to love your new gear, but if you need to make changes we're here to help. The Clymb accepts returns on apparel and footwear for merchandise credit only. We will gladly accept apparel and footwear returns for merchandise credit when your return is received within 30 days from the date we originally shipped it to you. We must receive the merchandise within 30 days from the date the item was shipped to you. Our 30-day window gives you time to send a purchase back for a merchandise credit, while helping us keep our merchandise current. Items must be returned in their original packaging, including: hangers, polybags, all tags on garments, boxes, cases and gift boxes.
Return Processing
If you need to make a return please email returns@theclymb.com and include your order number, how we can best contact you and why you need to return your product. If approved, a prepaid return label will be emailed to you. Once we receive your return, $6.99 will be deducted from your refund for shipping. Remember, your return shipment must be received by us within 30 days from the date we shipped the order to you.
Returns – Ineligible items
No returns, refunds or exchanges will be accepted on the following items:
- Accessories
- Bags
- Skis
- Equipment
- Swimwear
- Sunglasses
- Watches
These items are for FINAL SALE only. Final Sale items cannot be returned.
Exchanges
The Clymb offers premium merchandise at outstanding prices. Our sale events last only three days. Once an event closes, merchandise is no longer available. Therefore we cannot offer exchanges on merchandise sold. If you are not satisfied with your purchase, you may return eligible merchandise for a store credit, which you can then apply toward your purchase at another sale event.
Incorrect shipments, Damaged or Defective Items If you received a product in error, the product is defective or is damaged, please contact us at returns@theclymb.com or 1-877-464-6936 so that we can resolve any issues.
The Bottom Line
Your satisfaction is our top priority. If you are unsatisfied for any reason, let us know and we’ll make it right.
Please contact us at returns@theclymb.com or 1-877-464-6936 between 9am and 9pm Pacific Time
