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Last Updated: April 2nd, 2013

Privacy Policy

The Clymb respects your privacy. This Privacy Policy describes how The Clymb ("The Clymb", "we", "us" or "our") collects and uses your information through The Clymb website and handles the information you provide through your use of The Clymb website. This Privacy Policy does not apply to any information we collect through other sources. By using our website or purchasing any product or service online from The Clymb, you consent to the terms of our Privacy Policy.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time by posting a temporary notice of the changes in the footer of our Site, and the changes will be effective upon posting such notice. Your continued use of our website constitutes your acceptance to the changes and updated terms of this Privacy Policy.

Information We Collect

You consent to our collection, transfer and storage of information you provide us as described below.

  1. Information You Provide to Us

    We collect and store any personal information you provide to us. Personal information you provide may include your name, birth date, gender, phone number, email and physical address, credit card information (when necessary) and other data. You can choose not to provide us with certain personal information, but this may limit your ability to take advantage of some services or features we offer. To use our services and become a member of The Clymb, you must provide and maintain a valid email address at a minimum.

  2. Information We Collect From You

    We may automatically collect and store various types of non-personal information whenever you interact with our website. We may use a variety of methods to collect this information, including cookies, pixel tags, log files, web beacons or other tools (“Collection Tools”). Non-personal information we may collect includes, but is not limited to, information on our server logs from your browser including your IP address, cookie information, device hardware information, browser type and language, system type, whether you have enabling software to access certain features, referring website URLs, information about your purchases and other information about your interactions with us. We use Collection Tools to enhance your experience and make it more efficient, such as to allow you to stay logged in, remember your preferences, confirm delivery of email communications, and other features. If you prevent these Collection Tools, you may not be able to use our website and services. In addition, many of our website features and services may not function properly.

  3. Children’s Privacy

    We do not knowingly collect or solicit personal information from children who are under age 13.

How We Use the Information

The information we gather enables us to provide you with our website and services and to help administer your account. You consent to our use of your information to do the following:

  • Enable you to use our website, services, features and other activities
  • Enhance, customize and personalize your experiences and communications
  • Operate, provide, improve and maintain our products and services, including analyzing user behavior
  • Communicate with you about your purchases, account information and other administrative or customer service issues
  • Administer promotions, provide features and display relevant marketing to you
  • Contact you as described in the “Communication and Notifications” section below.

Information We Share

You consent to our sharing of information for the purposes described below.

  1. Service Providers and Contractors

    We may share your information with our service providers or contractors to conduct business on our behalf. For example, they may handle maintaining servers, processing credit card payments and billings, providing shipping, providing adventure travel activities and related products and services, among other services.

  2. Business Transfers

    If The Clymb goes through a business transition (such as a reorganization, corporate restructuring, merger, acquisition or sale of a portion of our assets), user information, including your information, would be one of the assets that is transferred or acquired. You acknowledge that such transfers may occur, and that any party who acquires our assets or succeeds to our business may continue to use your information as set forth in this Privacy Policy.

  3. By Law or to Protect Rights

    We may disclose information when we believe that disclosure is necessary to comply with the law, to enforce or apply our Terms of Service, Adventures Terms and other agreements, or to protect the rights, property or safety of The Clymb, our employees, affiliates, users or others, and defend ourselves against third-party claims. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction. We may also disclose information upon governmental request or in response to a court order.

  4. With Your Consent
    We may share information when you provide us with your consent to do so. This may occur either when you affirmatively consent to a request or you consent as provided in this policy. For instance, when you request goods, information or services from our affiliates, partners, service providers, travel operators, or other third parties through us, or when you post information to our website, you provide your consent for us to share that information with others. Please note that whenever you post public information on or through our website you are giving us your consent to share that information with third parties.

  5. What We Don’t Share
    We will not share your personal information with any third party who is not affiliated with The Clymb except as described in this Privacy Policy. We will not share your personal information to be used for the purposes of sending you unsolicited commercial offers from third parties.

Information You Share

We may offer features that allow you to share your activity from The Clymb on various platforms, such as Facebook or others. Your settings on those platforms will control how your information is shared within those platforms. To adjust what information is shared on those platforms, adjust your settings within those platforms. Please read the privacy policies of those platforms, because The Clymb activity and content published on those platforms will no longer be governed by our Privacy Policy. You are responsible for the information you choose to share in this way.

How We Protect Information

We use a variety of security measures to protect your information, including encryption and authentication tools. When you place orders or access your personal information, we use a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology. We deliver your credit card information to be stored with our payment providers and do not maintain it in our system after delivery.

Internet transactions can be risky. You acknowledge that you provide your personal information at your own risk. Information could be intercepted before it reaches us, and there is a risk that our security measures may not be sufficient to prevent every conceivable threat to your information. We are not responsible for the unlawful actions of others or the illegal circumvention of any privacy settings or security measures. If we discover a security breach that compromises your personal information, we will inform you in accordance with applicable law.

Protect Your Information

You are responsible for maintaining the security of your account and password, restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account or password. Please keep your password secure. Do not share your password with anyone else.

Access to Information

To modify or delete your personal information, please update your member account profile. Note that your old personal information may reside in our backup files and archives until it is deleted through our data storage procedures.

Communication and Notifications


We may use e-mail, phone or other contact methods to (1) notify you of special offers, newsletters, and product alerts or features in which we believe you may be interested, (2) request information regarding your account or payment, (3) disseminate passwords, validate requests and provide customer support and (4) provide you with information that you request. You consent to receipt of any such communication. To unsubscribe from certain communications, please change your member account communications settings or follow the instructions in the email or other communication you receive. There are some essential, administrative communications for which you cannot opt out. Regardless of the settings you select, we may still send you service-related communications. All changes may take a few days to become effective. For example, if you have unsubscribed from any of our communications, you may still receive communications already in production due to production schedules. h3 Third Party Sites p | We are not responsible for the content of any pages, websites, applications or other services linked to or from our website. Links appearing on our website are for convenience only and are not an endorsement by us or our affiliates or their partners of the referenced content, product, service or supplier. Your linking to or from any off-site pages or other websites is at your own risk. You should carefully review the terms and conditions and privacy policies of all other pages, websites, applications and other services that you visit and/or use.

Third Party Sites


We are not responsible for the content of any pages, websites, applications or other services linked to or from our website. Links appearing on our website are for convenience only and are not an endorsement by us or our affiliates or their partners of the referenced content, product, service or supplier. Your linking to or from any off-site pages or other websites is at your own risk. You should carefully review the terms and conditions and privacy policies of all other pages, websites, applications and other services that you visit and/or use.

International Users

Our operations are conducted, in whole or in part, in the United States. Regardless of where you live in the world, you consent to have your personal information transferred, processed and stored in the United States, and to allow us to use and collect your personal information in accordance with this Privacy Policy.

Terms of Use and Adventures Terms

This Privacy Policy is incorporated into, and is subject to, the Terms of Service and Adventures Terms. Your use of our website, products and services, and any disputes arising from them, is subject to this Privacy Policy, our Terms of Service and our Adventures Terms. Please visit our Terms of Service and our Adventures Terms for more information.

For questions or concerns, please contact us at membersupport@theclymb.com.

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