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FAQ’s
Who We Are
Why do I have to give you my name and email address in order to shop on your site?
The Clymb is a private member network. Pricing arrangements with our partner brands require that our low prices are only available to members of The Clymb. We need this information to establish your membership, but your information is kept strictly private. We do not share, rent, or sell our members personal information. Please see our Privacy Policy for more information.
How does it work?
We offer at least one sale a week, for 72 hours and then it’s done. We’ll announce each event via email before it starts so you can get your gear before it’s gone!
How are you able to offer such low prices? Are you an authorized dealer for these brands?
The Clymb does NOT sell damaged or defective merchandise, factory seconds, or knock-offs. We are an authorized dealer for each of our partner brands and everything we sell is 100% authentic. We negotiate pricing based on volume of available inventory. Conventional full price retailers purchase inventory months in advance, and then pay for warehousing, advertising, and staff. The Clymb's unique model allows for us to pick up last minute deals and get them to you quickly and efficiently.
Who are members of The Clymb and how can I become one?
Membership to The Clymb is free but by invitation only, so get a friend to send you an invite. Or click here and we will notify you when space becomes available.
What is an account credit?
When you invite friends, you get a $10 account credit when their first order ships!
My friend just made a purchase, how long does it take to see my account credit?
Please allow 48 hours from their shipment for your credit to post.
How do I get a friend membership?
After logging into The Clymb, click on the Invites link. Then you can copy and email, IM, or post your personal invite link for friends to check out. (Hint: it’s blue and begins with http://theclymb.com/invite-from/)
Orders
Can I order over the phone?
Of course! You can always call Customer Service at 1-877-464-6936 between 9am and 9pm Pacific Time and we’re happy to help. If an items sold out will I ever be able to get it again? We’re constantly on the hunt for the best possible deals. Because of the nature of our business, when it’s gone it’s gone. But watch our email and check back often for more great deals.
Payment
What forms of payment do you accept?
We accept Visa, MasterCard, and American Express.
What is a CVV?
CVV is a security feature used to help verify that you are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately following the card's account number. For American Express, the four-digit CVV number is printed on the front of the card above the card account number.
Shipping
How long until I get my order?
Shipping times vary with each sale. Some items may ship same day, if your order is placed before 11 am PST. For other items it may take longer to get your gear, but it means you’re getting a great deal. A confirmation email with your tracking number will be sent when your item ships. Deliveries to home addresses occur Tuesday through Saturday. Please refer to the information in each sale for estimated shipping times or call Customer Service at 1-877-464-6936 between 9am and 9pm Pacific Time to check.
Why do you only offer ground shipping?
We are currently in our Beta Launch phase until early 2010. During this time our goal is to surpass the expectations of our members by offering the best purchase experience possible At this time we only offer FedEx ground shipping to the US but check back soon, we are working to expand our options.
Why don’t you offer international shipping?
We are currently in our Beta Launch phase. During this time our goal is to surpass the expectations of our members by offering the best purchase experience possible. To make sure this happens we are currently focused on only shipping product to the US. We are working hard to get product delivery to Canada and then internationally to other locations. Please stay tuned; we will let you know as soon as we start shipping internationally.
Returns
What is your return policy?
Check out our Return Policy page for all the details.
Customer Service
How do I contact customer service?
You can reach us at 1-877-464-6936 between 9am and 9pm Pacific Time, or via email at membersupport@theclymb.com.
How do I unsubscribe?
At the bottom of every email we send is a link titled "Unsubscribe." Clicking that link will open a new web browser and with an unsubscribed confirmation message. You will no longer receive email from The Clymb after clicking the unsubscribe link.
Other Questions
How can I sell products on The Clymb?
Contact our business development team at inquiries@theclymb.com .
How do I get a job at the Clymb?
We're on the lookout for great talent who love the great outdoors. Email us at careers@theclymb.com to make contact.
Who did your website
Our in-house team developed it. (We think they’re pretty stellar too.)
