Returning products to The Clymb is easy!
Just follow these steps:
The Clymb accepts returns on most products in exchange for Clymb credit. If you received an incorrect or damaged item or have any questions about the returns process, please contact Member Support immediately.
The Clymb gladly accepts returns for merchandise store credit under the following conditions:
- Product is unused and in its original condition
- Product includes the original packaging and tags
- Product is returned to The Clymb within 30 days from the date you received it
- Special Holiday Returns: For orders placed between Nov. 14, 2016 - Jan. 1, 2017, we are extending our return window to 90 days
Submit Your Return
- Click My Orders in the account menu at the top right of any page.
- Click "CREATE RMA" next to the corresponding order number.
- Follow the directions to complete your return.
Prepare Your Product for Return
Products returned without their original, undamaged packaging will not be accepted. For example, if you are returning a pair of shoes, don't duct tape the return label directly to the shoe manufacturer's packaging. Stick the shoes in the undamaged manufacturer's box, and then find another box to ship it all back to us in.
Return Your Product
Follow the instructions in your confirmation email. For your convenience, a prepaid UPS return label will be provided for $7.98 (48 contiguous U.S. states only) OR you may return items via your own method. If you choose to use our label, $7.98 will be deducted from your store credit.
Receive Your Credit
You will receive a notification email as soon as your return is processed and we have deposited the appropriate Clymb credit into your account. Please allow up to 5 business days after your return has been delivered for your return to be processed.
Are there exceptions?
Yes, items marked as "Final Sale" are not eligible for return. These are generally items that for health or safety reasons, we are unable to take back. Final Sale items also may include select items that have been priced for final clearance and are not returnable.
No returns, refunds, or exchanges will be accepted on items such as skis, snowboards, bicycles, underwear, swimwear, water bottles, perishable food items, load bearing climbing equipment, and helmets. All items ineligible for return are listed as such on the product details page. If you're not sure, please contact Member Support.
If you receive your merchandise and it's defective, or if we happen to have sent you the wrong item or size, contact Member Support and we'll get you taken care of immediately.