Last Updated: April 2nd, 2013
Information We Collect
You consent to our collection, transfer and storage of information you provide us as described below.
Information You Provide to Us
We collect and store any personal information you provide to us. Personal information you provide may include your name, birth date, gender, phone number, email and physical address, credit card information (when necessary) and other data. You can choose not to provide us with certain personal information, but this may limit your ability to take advantage of some services or features we offer. To use our services and become a member of The Clymb, you must provide and maintain a valid email address at a minimum.
Information We Collect From You
We may automatically collect and store various types of non-personal information whenever you interact with our website. We may use a variety of methods to collect this information, including cookies, pixel tags, log files, web beacons or other tools (“Collection Tools”). Non-personal information we may collect includes, but is not limited to, information on our server logs from your browser including your IP address, cookie information, device hardware information, browser type and language, system type, whether you have enabling software to access certain features, referring website URLs, information about your purchases and other information about your interactions with us. We use Collection Tools to enhance your experience and make it more efficient, such as to allow you to stay logged in, remember your preferences, confirm delivery of email communications, and other features. If you prevent these Collection Tools, you may not be able to use our website and services. In addition, many of our website features and services may not function properly.
We do not knowingly collect or solicit personal information from children who are under age 13.
How We Use the Information
The information we gather enables us to provide you with our website and services and to help administer your account. You consent to our use of your information to do the following:
- Enable you to use our website, services, features and other activities
- Enhance, customize and personalize your experiences and communications
- Operate, provide, improve and maintain our products and services, including analyzing user behavior
- Communicate with you about your purchases, account information and other administrative or customer service issues
- Administer promotions, provide features and display relevant marketing to you
- Contact you as described in the “Communication and Notifications” section below.
Information We Share
You consent to our sharing of information for the purposes described below.
Service Providers and Contractors
We may share your information with our service providers or contractors to conduct business on our behalf. For example, they may handle maintaining servers, processing credit card payments and billings, providing shipping, providing adventure travel activities and related products and services, among other services.
By Law or to Protect Rights
We may disclose information when we believe that disclosure is necessary to comply with the law, to enforce or apply our Terms of Service, Adventures Terms and other agreements, or to protect the rights, property or safety of The Clymb, our employees, affiliates, users or others, and defend ourselves against third-party claims. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction. We may also disclose information upon governmental request or in response to a court order.
With Your Consent
We may share information when you provide us with your consent to do so. This may occur either when you affirmatively consent to a request or you consent as provided in this policy. For instance, when you request goods, information or services from our affiliates, partners, service providers, travel operators, or other third parties through us, or when you post information to our website, you provide your consent for us to share that information with others. Please note that whenever you post public information on or through our website you are giving us your consent to share that information with third parties.
What We Don’t Share
Information You Share
How We Protect Information
We use a variety of security measures to protect your information, including encryption and authentication tools. When you place orders or access your personal information, we use a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology. We deliver your credit card information to be stored with our payment providers and do not maintain it in our system after delivery.
Internet transactions can be risky. You acknowledge that you provide your personal information at your own risk. Information could be intercepted before it reaches us, and there is a risk that our security measures may not be sufficient to prevent every conceivable threat to your information. We are not responsible for the unlawful actions of others or the illegal circumvention of any privacy settings or security measures. If we discover a security breach that compromises your personal information, we will inform you in accordance with applicable law.
Protect Your Information
You are responsible for maintaining the security of your account and password, restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account or password. Please keep your password secure. Do not share your password with anyone else.
Access to Information
To modify or delete your personal information, please update your member account profile. Note that your old personal information may reside in our backup files and archives until it is deleted through our data storage procedures.
Communication and Notifications
We may use e-mail, phone or other contact methods to (1) notify you of special offers, newsletters, and product alerts or features in which we believe you may be interested, (2) request information regarding your account or payment, (3) disseminate passwords, validate requests and provide customer support and (4) provide you with information that you request. You consent to receipt of any such communication. To unsubscribe from certain communications, please change your member account communications settings or follow the instructions in the email or other communication you receive. There are some essential, administrative communications for which you cannot opt out. Regardless of the settings you select, we may still send you service-related communications. All changes may take a few days to become effective. For example, if you have unsubscribed from any of our communications, you may still receive communications already in production due to production schedules.
Third Party Sites
We are not responsible for the content of any pages, websites, applications or other services linked to or from our website. Links appearing on our website are for convenience only and are not an endorsement by us or our affiliates or their partners of the referenced content, product, service or supplier. Your linking to or from any off-site pages or other websites is at your own risk. You should carefully review the terms and conditions and privacy policies of all other pages, websites, applications and other services that you visit and/or use.
For questions or concerns, please contact us at firstname.lastname@example.org.